How to Contact Us
We're here to help with Ocean Fun Balls - Lucky Crash! Whether you have a question, found a bug, or want to share feedback, our support team is ready.
Customer Support
Email: guideteam@oneyetrade.com
We aim to respond within 2 business days.
To help us resolve your issue faster, please include:
- Device model and OS version
- A description of what happened
- Screenshots or videos if applicable
For data protection requests or legal matters, contact: guideteam@oneyetrade.com
Xelegram Network. inc. is committed to responding to every inquiry. Thank you for playing Ocean Fun Balls - Lucky Crash!
Xelegram Network. inc. is grateful for your support. Don't hesitate to reach out anytime.
Support Details
For Ocean Fun Balls - Lucky Crash, mention the exact screen, message, and action connected with your request. Useful reports usually identify the exact app screen, message, or support link you were using, the action you took immediately before the issue, any ad, resume, or loading transition linked to the issue, and the device model, Android version, app version, and approximate time. That detail helps support separate display issues, loading behavior, ad routing, and policy questions.
Helpful details:
- what you tapped immediately before the issue;
- whether it happened once or keeps repeating;
- device model, Android version, app version, and approximate time;
- whether the issue happened after an ad, after reopening the app, or while reading a policy page.
Please do not send passwords, payment cards, government ID documents, or unrelated screenshots. Store-level account controls may still be managed through Google Play.
Support Routing Notes
For Ocean Fun Balls - Lucky Crash, requests move faster when the topic is clear from the first sentence.
- Display or interaction issues: mention the screen, message, button, or tap response involved.
- Ad and resume issues: say whether the issue happened before an ad, after an ad closed, or while the app returned to the foreground.
- Policy or support-page access: identify whether the issue happened while opening Privacy Policy, Terms of Use, or Support pages.
- Install or compatibility notices: include any Google Play warning, device model, Android version, and app version you can see.
Technical Triage Steps
For Ocean Fun Balls - Lucky Crash, these quick checks help turn a vague report into something support can route faster:
- Close and reopen the app once to confirm whether the same screen or message returns.
- Check that you are using the latest available version from Google Play and retry on a stable network connection.
- If the issue is visual, capture a screenshot and note the exact page, message, or screen shown.
- If an ad or resume step was involved, note whether the issue happened before the ad, after the ad, or while the app was returning to the foreground.
- For install restrictions, device compatibility notices, or store-account controls, also review the tools provided by Google Play.